Delete Your Account

This page explains how to delete your MillCerts account and the data associated with it.

In plain English: Delete your account from the website or by email. Your profile disappears right away, and personal account details are deleted or scrubbed after a grace period of 30 days. The records that remain and what happens to them are described below.

1. Delete your account on the website

Sign in at millcerts.com and go to your account settings, then choose Delete account.

2. Delete your account by email

Email hello@millcerts.com from the email address on your account with the subject "Delete my account." If you write from a different address, we will ask you to confirm that the account is yours before we delete anything. We will confirm by email when your account is scheduled for deletion, normally within 2 business days, and again when the deletion is complete.

3. What happens when you delete your account

1. Your profile is hidden right away, you are signed out on every device, and we stop sending you notifications.
2. For 30 days, you can cancel the deletion by signing in again or emailing us.
3. After that, the personal account details listed below are deleted or scrubbed. Records retained after deletion are described separately below.

If you signed in with Apple, we also revoke MillCerts's access to your Apple ID.

4. What is deleted

• Account details
• Content processed by AI features

5. What is kept, and for how long

In plain English: Some records remain after personal account deletion. Their retention and deletion depend on the record, as described here.

• Account acceptance evidence: Account acceptance evidence is preserved after account deletion, including the accepted document or consent identifier and version, acceptance time and retained account reference. IP address and user-agent details are removed when the account is purged. No automatic expiry is currently configured for the remaining account acceptance evidence.
• Payment information: kept for 7 years, because tax and accounting laws require it.
• Logs and security data: kept for 7 days in development and 30 days in production, to keep the Service secure.
• Messages you send us: kept for 3 years, unless you ask us to delete them too.
• Backups: Database recovery history is configured for six hours. File storage does not keep object versions. This recovery-history setting does not specify when every backup copy held by a provider is physically erased.

6. Closing a business account

If you own a business account, deleting your own login does not close the business. To close it, the owner closes the account from its settings or emails hello@millcerts.com. After closing, we delete the business's data within 30 days, except payment and tax records the law requires us to keep.

7. Delete some data without deleting your account

You can remove your phone number and other optional details from your profile at any time, or email hello@millcerts.com to ask us to delete specific data. We respond within 30 days.

8. Questions

• Company: MemoryMaps, LLC d/b/a MillCerts
• Address: 11750 W 135th St #1551, Overland Park, KS 66221-9395, United States
• Email: hello@millcerts.com